Manufacturing is evolving. Changing customer requirements combined with the constant pressure to reduce costs and improve productivity are driving manufacturers to adopt new business models to retain a competitive edge.
Progressive manufacturers, no longer content to ship finished goods with limited after-sales support, are offering additional services to customers. These not only add value, but also offer new sources of revenue while providing information on how customers actually use products. These insights then allow agile manufacturers to refine and improve their product offerings to meet the changing needs of the market.
Read this Gartner report* to learn about how the nexus of four IT forces is emerging to deliver a direct and more timely understanding of customer value in manufacturing beyond a just-in-time supply chain:
- Cloud computing
- Big data
*Gartner, A Nexus of Forces Creates IT Market Opportunities for TSPs in Manufacturing Through 2017, September 2012, Kenneth F. Brant